Customer Service Representative - Join BFI Finance Indonesia in Semarang!

Are you passionate about delivering exceptional customer service and eager to grow your career in Indonesia’s leading financial services company? BFI Finance Indonesia is now hiring a dedicated Customer Service Representative to join our dynamic team in Semarang. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. This role offers a unique opportunity to work in a fast-paced environment while contributing to the success of BFI Finance Indonesia.

At BFI Finance Indonesia, we pride ourselves on our commitment to excellence and innovation. Our team is dedicated to providing top-notch financial services to our clients, and we are looking for a Customer Service Representative who shares our passion for delivering exceptional service. In this role, you will use tools like CRM systems and communication platforms to manage customer interactions efficiently. You will also have the chance to develop your skills and grow within the company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of customer satisfaction.
• Process customer applications and manage their accounts using our in-house CRM system.
• Collaborate with other departments to resolve customer issues and ensure smooth operations.
• Monitor and report on customer service metrics to identify areas for improvement.
• Provide training and support to new hires in the customer service team.
• Stay updated with industry trends and best practices in customer service.
• Maintain accurate and up-to-date customer records.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in the financial services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English and Indonesian.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.

🛠️ Keahlian

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