Marketplace Administrator (Customer Support) - Jakarta Barat

Join PT Sunlight Smarttech Indonesia as a Marketplace Administrator (Customer Support) and play a pivotal role in delivering exceptional service to our valued customers. In this dynamic position, you will be the frontline representative of our brand, ensuring seamless transactions and resolving customer queries efficiently. PT Sunlight Smarttech Indonesia is a leading tech company in Jakarta Barat, known for its innovative solutions and commitment to customer satisfaction.

As a Marketplace Administrator, you will handle customer inquiries, process orders, and manage returns, all while using our state-of-the-art tools like Zendesk and Salesforce. You will be part of a team dedicated to enhancing the customer experience, and your work will directly impact our customers' satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, providing timely and accurate responses.
• Process and manage customer orders, ensuring accurate and efficient order fulfillment.
• Manage and resolve customer returns and refunds, adhering to company policies and procedures.
• Use Zendesk and Salesforce to track and resolve customer issues, ensuring high levels of customer satisfaction.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Provide exceptional customer service, going above and beyond to meet and exceed customer expectations.
• Maintain accurate and up-to-date customer records, ensuring all information is secure and confidential.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer support or a related role.
• Proven experience in using Zendesk and Salesforce.
• Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Excellent problem-solving skills and the ability to work under pressure.
• Fluent in both written and spoken English and Indonesian.
• Ability to work independently and as part of a team.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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